IELTS Complaint Letter - Internet Problems

by Mia

People in your area are having problems with their internet connection. Write a letter to the company which provides the connection.

In your letter:

- describe the problems
- explain how they are affecting people
- say what the company should do to help.

Dear Sir or Madam,

I am writing to report the extremely slow internet connection we are experiencing recently in our region, which has never happened before.

From our end, the connection speed could be as low as 1 kb/s, and we sometimes even have problems in using google. This has significantly affected our life. My husband used to be working from home, but now he has to drive more than ten kilometers for work. At the meantime, I have to stop using the internet, so that my son has a better speed. We have paid the bills, and actually this region all are suffering from the same issue.

I wonder if you can send people to come over and help to check if we need to install new cables, since they might be fairly old. At least, this will help us to locate the problem and hopefully can speed up the internet soon.



Please provide this student with feedback on their IELTS Complaint Letter regarding internet problems so you can help them to improve their score.

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