IELTS Complaint Letter - Missing Bank Card

by JN

Hello everyone,

Please help me with this one.


You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.

Write a letter to the bank's head office. In your letter:

- explain why you are writing
- express concern about the missing card
- ask them what they intend to do

Begin your letter as follows: Dear ________,

You should write at least 150 words. You should spend about 20 minutes on this task.

(Question taken from Action Plan for IELTS by Vanessa Jakeman and Clare McDowell)


Dear Mr. Aquino,

I am writing in connection with your letter asking me to acknowledge receipt of the new bank card.

Upon checking, the envelope was opened and the card is missing. I am worried about the possibility that the card is in the possession of other people and will be use for fraudulent transactions. If that happens, that will put me in unfavorable and inconvenient situation. In addition, the old card already expired and I am waiting for the new one since I am leaving the country for a Singapore trip next week. I am planning to use it when I am there and I am very disappointed with what happened.

In this regard, would you please provide the necessary action(s) to be taken by your office to ensure that the card will not be use for illegal purposes? Also, would it be possible to replace the card immediately so that I can use it on my incoming trip?

I am hoping to hear from you.

Yours sincerely,


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