IELTS Letter Problems with the Internet
(Cairo, Egypt )
People in your area are having problems with their internet connection. Write a letter to the company which provides the connection.
In your letter:
- describe the problems
- explain how they are affecting people
- say what the company should do to help.
Dear Sir / Madam
I am writing to complain about the poor internet service provided by your company. The internet connection has been down in the whole area since Monday 24th May, that is 5 days. I called more than ten times and your technical support team vainly promised to solve the problem.
I am an online tutor of Arabic and I provide my services to many students around the world. Because of your faulty service, all my sessions were cancelled. Moreover, I had to make long-distance calls to apologize to the students, which caused considerable difficulty and embarrassment. . Furthermore, many of my neighbours work from home and with no internet connection their work and credability were greatly affected.
I would therefore like you to send a team of technicians to resolve this issue. If you unable to do so within two days , then I am afraid we will all switch to another internet service provider.
I look forward to hearing from you soon.