Faulty Mobile Phone

by Francesca
(Italy, Fano)

You’ve recently bought a mobile phone on the internet. When you opened the box, you discovered the screen was broken and it was the wrong model.

Write a letter of complaint to the manager of the company.

- explain what item you bought
- explain the problem
- say what action you would like the company to take


Dear Sir,

I am writing to inform you that on 1st July 2019, I placed an order on your website for a Samsung Galaxy S11 for 890.00 Euro. I paid by credit card and I received an order confirmation via email (enclosed is the copy of the order confirmation n. 1124).

Today I have received the order and I have suddenly realized that the screen was broken and the model was not right. In fact, the item you sent is a Samsung Galaxy S10 and it costs almost two hundreds Euro less than mine.

Since this is an error of your part, I request that you refund the postage for the mobile phone that I am sending back by Poste Italiane and send out my Samsung Galaxy S11. I am afraid that if these conditions are not met, I am obliged to cancel my order and demand that you refund the whole amount of 890.00 Euro plus the postage which I will let you know.

I look forward to receiving your confirmation and my mobile phone as soon as possible because I need urgently it.

Yours faithfully,

Francesca Menghini

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