Problem with Equipment

by Alysha

Hi Guys, Can anyone help me evaluate the below letter.
This is my first trial

You work at home and have a problem with a piece of equipment that you use at your job. Write a letter to the shop/company which supplied the equipment & describe

1) the problem you are facing with the equipment
2) explain how this problem is affecting your work
3) say what you want the shop/company to do


Dear Sir/Madam,

I would like to bring to your attention an issue I have been facing with an item purchased at your establishment 3 months ago, a Sony external Hard drive (1TB) at your outlet in Bandra.

I am a stay at home Mother, who working as a Part time assistant to 2 Partners at my organisation. The hard drive I purchased was of grave need as my laptop's capacity was nearly filled. The additional space the hard drive gave me, allowed me to back up all my ongoing projects, files and assignments.

Two days ago, while switching on my laptop, I affixed the Hard-drive to my laptop and proceed with my day on a usual basis, however the hard-drive wasn't reading. I ejected and re-inserted it a couple of times, hoping it was a lose connection. I even restarted my laptop a couple of times, yet I ran out of luck.

Without the external hard-drive my work is at a standstill, I cannot retrieve my working files, in turn hindering me to share the needed documents to be shared to my colleagues which is costing me and the firm a loss in terms of time and finances. This puts me in a position looking inadequate in my usual tasks.

I would like to request if you could send an IT engineer to my residence to have a look at the issue with the HD and help me fix It in order to retrieve my data. If the problem is un-fixable, I would appreciate a new hard drive to be provided to me as compensation.

Looking forward to a favourable response from your team.

Kind Regards
Ms. Alysha Ferns

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