IELTS Complaint Letters to Shops

by Richard
(El Slavador)

Faulty Kitchen Equipment

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager.

In your letter

– Describe the problem with the equipment
– Explain what happened when you phoned the shop
– Say what you would like the manager to do

Dear Sir/Madam

I am writing to express my disatisfaction with one new fridge that I bought two weeks ago in your shop. After purchasing the Frigorific 5000 at your shop, it was sent to my house two days later. At the moment that I received it, the technician sent by you help me to connect it properly, and apparently it was working well. But, after two weeks it made a loud noise during the night and completely stopped working from there on.

Next day I called your shop and explaied the situation described above. I was told that a technician was going to be sent in order to check the fridge as son as posible. However nobody has been sent so far and all that was five days ago.

I was checking my purchase warranty and according to the policies of your shop,I have the right of a full refund if the fridge fails during the firts two months. Therefore to resolve this problem I would appreciate to receive a full refund for my purchasing. Otherwise I will take legal actions about this situation.

Yours faithfully
Richard Martinez


Please check and give review. Thanks in advance.

Comments for IELTS Complaint Letters to Shops

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Feb 16, 2018
Comment for Richard
by: The IELTS Guy

Hi Richard. This was a very good response. A few minor points;

Check spelling of dissatisfaction and possible.

Change ‘one new fridge to ‘the new fridge’.

Change ‘sent’ to ‘delivered’

Change ‘at the moment that’ to ‘when’

Change ‘help’ to ‘helped’

Remove ‘from there on’

Insert ‘The’ before ‘next day’ and remove ‘described above’ (it is already clear what situation you are talking about).

Change ‘I was checking’ to ‘Ihave checked’

Change ‘right of’ to ‘right to’.

Change ‘appreciate to receive’ to ‘like’

‘Otherwise I will be forced to take legal action’

You might like to check my website at

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Faulty Mobile Phone

by Dee

You have bought a mobile phone in a tax-free shop just a few days ago, and it doesn’t work properly.

Write a letter to the manager to complain about it and ask him to solve the problem.

You do not need to write your address.
Begin your letter as follows: Dear Sir/Madam,

Dear Sir/Madam,

I am writing to express my dissatisfaction with a mobile phone that I bought at your tax free outlets on November 1st 2016. The phone worked just fine when I first switched it on. However, after the first hour of use, the problems started surfacing.

Firstly, the shutter mechanism of the phone’s camera seized to function and in addition to this the phone’s touch functionality stopped working.

I immediately rushed to the outlet and spoke to the representative who helped me with the purchase. I was promised that my phone will be replace in a couple of days. However, it has now been one week and when I contacted the shop again they said it will take another week to get it replaced.

I am sure you will understand, it is not acceptable to be waiting for such a long time for it to be replaced. I would therefore like to request that I be given a full refund should I not receive my replacement by the end of this week.

I look forward to receiving the replacement

Yours Faithfully


Please provide feedback for me on my letter about a faulty mobile phone. Thanks.

Comments for Faulty Mobile Phone

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Sep 14, 2017
Well written complaint letter
by: Deepak

Thank you, Dee, for such a wonderfully written complaint letter. I'm sure the manager of that shop is definitely going to pay you back your money. I was just kidding, ha ha ha. Anyway, your essay is very nice and it helped me how to write a complaint letter. Thank you so much.

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