IELTS Formal Complaint Letters

by katisss
(USA)

You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.

Write to the airline:

- Explain what happened
- Describe your suitcase and tell them what was in it
- Find out what they are going to do about it.

Dear Madam or Sir,

I am writing to you regarding my suitcase, which was lost on the British Airways flight from London to New York (BA123) on January 2nd. When I realized the loss on my arrival in New York I reported it to the counter staff. The agent promised to give my hotel a call within the next hours, but unfortunately this did not happen. I have contacted British Airways numerous times since by phone without being able to locate the suitcase.

My suitcase is made of dark blue fabric with black handles and a single. It contains clothing, presents for friends I will visit and photographic equipment I was planning to use on my trip. I already had to buy some cloths and toiletry for which I attached the receipt to this letter expecting you to refund my expenses.

I hope this matter can be resolved very soon as I plan to continue my trip to California on the 7th of January an will no longer be able to pick up the suitcase in New York after this date. You can reach me on my mobile 123456789.

Yours Faithfully,

Katrin Schmid

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Corrected Version:

Dear Madam or Sir,

I am writing to you regarding my suitcase, which was lost on the British Airways flight from London to New York (BA123) on January 2nd.

When I realized the loss on my arrival in New York, I reported it to the counter staff. The agent promised to give my hotel a call within the next few hours, but unfortunately this did not happen. I have contacted British Airways numerous times since by phone without being able to locate the suitcase.

My suitcase is made of dark blue fabric with black handles and a single (I don’t understand what you mean by a ‘single’?). It contains clothing, presents for friends I will visit and photographic equipment I was planning to use on my trip. I already had to buy had already bought some clothes and toiletries for which I attached the receipt to this letter expecting you to refund my expenses.

I hope this matter can be resolved very soon as I plan to continue my trip to California on the 7th of January and will no longer be able to pick up the suitcase in New York after this date. You can reach me on my mobile - 123456789.

Yours Faithfully,

Katrin Schmid

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Further comments:

Again, a good answer with good grammar control and vocabulary.

The only thing I would say is you could write more about this part:

Find out what they are going to do about it.

You do mention the refund, but you could add more. For example:

Please contact me to inform me of what steps you are going to take to resolve this situation.

Complaint to a Sports Centre

by uneckey24@yahoo.com

Complaint to a Sports Centre

There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.

Write a letter to the manager of the sports centre. In your letter:

- Describe what the problem with the changing room is
- Say what happened the last times you complained
- Explain what you want the manager to do

Dear Sir or Madam,

I am writing to you, to lodge a complaint, about the state of the changing rooms in your sport facility.

I have been registered to you center for six months now. My first two months, using your facilities were excellent. However, in the past four months, I have been very dissatisfied, about the fact that, most of, if not all of the changing rooms, have faulty doors. their locks no longer work properly.

I had initially laid complains, on two separate occasions at the customer service desk. However, this issue has still not be resolved. At the first instance, I was just told, that the locks were going to be fixed at the end of the month, but that was over two months ago.

Notwithstanding, a week ago, I went to lodge the same complain, and also explain, that they had promised and failed to fix the locks over two months ago; and I was told that, I did not follow the proper procedure. I therefore filled out a form with details of the fault, and returned it to be handled appropriately. I am disappointed to say, this problem, has still not be resolved.

I will kindly request that you, personally handle this issue. I will like for the locks to be repaired, or preferably replaced, as the old ones, seem to be of low quality. If this is not done, by the end of this month, I am afraid, I will have to cancel my membership with your sports center.

I look forward to hearing from you, with an explanation of why the locks, have not been fixed, and a resolution to this problem.

Yours faithfully,
Susan Wright

IELTS Letter Faulty Product

by Amyyy

You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.

Write a letter to the company. In your letter:

• Introduce yourself
• Explain the situation
• Say what action you would like the company to take

Dear Sir,

My name is Amiyah Taylor and I am writing to you regarding a camera I bought at your Ikeja outlet last week Friday, the 7th of August. Being a frequent customer and considering the quality of your products, I didn’t deem it necessary to test the camera before leaving.

Firstly, the camera refused to turn on and when it did the screen was divided into three parts. I also noticed the shutter is stiff and doesn't click unless I press and hold which isn't supposed.

Furthermore, when the camera manages to take a picture it won't save. I relayed this issue to customer care who advised I charge for two hours and insert a memory card before turning the camera on. I followed the instruction but to no avail. I reached out to customer care again but was placed on hold severally without any agent attending to me.

I would appreciate if I can get a refund considering it’s same model I will be given as replacement. However, if other models will be available on or before Tuesday and a dispatch will deliver to me then I will settle for a replacement instead.
I look forward to a prompt resolution.

Yours faithfully,

Amiyah Taylor

Missing a Flight

by sanober

IELTS Letter - Missing a Flight

You missed an international flight due to a problem at the airport.

Write a letter to the airline. In your letter:

- Describe what happened that caused you to miss your flight
- Explain how missing your flight impacted you
- Clearly state what you would like the airline to do

Dear Sir or Madam,

I am writing this to let you know that I missed my international flight yesterday due to the reasons pertaining to the security checks at your airport.

Let me explain you the entire situation. While I was at the security check, the security personnel at one of the check gates received an anonymous warning phone call claiming that one of the passengers on my lane was carrying a Gun. Because of the severity of the risk associated, the security on my lane was made very strict, where they checked each and every luggage thoroughly. This in turn took a lot of time for me to complete the security check and thus I could not catch up my flight on time.

I intended to reach to a very important seminar via this flight and because I missed my flight, I could not make up in time. Subsequently, I encountered loss of my ticket money too. I Would request you to kindly grant me a full refund for my ticket as it was the security checks that lead me to miss the flight. I do understand, airlines have to undergo such unseen situations and act accordingly for the safety of passengers.

Hope you would consider my situation and help me out of it. Thank you.

Your's faithfully,
Sanober

IELTS Letter - Restaurant Complaint

by cyberick1983

IELTS Letter - Restaurant Complaint

You and a friend had dinner in an expensive restaurant last night. The waiter was incompetent and the food was not good.

Write a letter to the restaurant manager and describe what happened. Ask for your money back.

Dear restaurant manager.

First of all, I want to thank you for having the time and providing me with the opportunity to let you know my not-comfortable personal experience in your restaurant last night.

Your restaurant is one of the best ranked restaurants in this city, according to Tripadvisor, so I expected to have the best dinner and service of my life. I had planned a memorable dinner with a friend I had not seen for years, so I decided to make a reservation with you.

Our reservation was supposedly made for 2 persons at 8:00pm in the non-smoking area, but eventhough we arrived 10 minutes before, the lady at the main entrance made us wait for an available table for more than 45 minutes, after that she took us to a table right in the terrace for smoking people. The waiter served my friend some wine and spilled some wine-drops on her dress. The food after 30 minutes waiting, arrived cold and tasted like frozen food you can buy in a market.

That experience is unacceptable in a high rated restaurant like yours. A night that was supposed to be a memorable moment, will unfortunately be remembered, but not for good reasons. So the purpose of this letter is to let you know this terrible experience and ask you for my money back as compensation, otherwise I will have to rank your restaurant with a low score and post my experience on the Internet.

Thanks for your time and support.
Sincerely yours...
Erick

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